osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Resolution mod not applicable for ver1.10
In version 1.9.14 we were using Resolution mod which is described here
and it worked. Since we migrated to ver1.10 the mod became inapplicable - some parts of code in newer version differs or don't exist at all which were used in ver1.9.14. For instance, there were variables declarations and SQL queries in class.ticket.php like described here
but most part of code has been changed in ver 1.10.
Can someone suggest is there any workarounds available for that? Couldn't find any up-to-date relevant mods.
As a possible workaround it can be used Forms feature, however it doesn't allow to place Resolution dropdown menu in the ticket view. So it requires firstly to open Edit Ticket, set resolution there, and then from within a ticket view I can close the ticket. With Resolution mod both ticket State and Resolution were on the bottom of the ticket view page and could be used at the same time.