osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Primary Contact - New Tickets
I know this issue seems to have been discussed many times. However, I was wondering if anyone has any workarounds for this issue. Basically, we rely heavily on Organizations in OS Ticket. Each company is defined as an organization with all users underneath. It works perfectly. However, there is usually a person in the organization (operations officer/manager) who would like to get notifications of tickets the users of that organization submit. New tickets. This option does not seem to be available yet in OSTicket and I was wondering how other people are addressing this issue? I suppose we could setup some sort of email server side rule that forwards new tickets to this person outside the scope of OSTicket. We just want the person designated as the "Primary Contact" of an organization to get new tickets.
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