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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

I cannot load the installer

I get a Error 403 when I try to load Osticket. All I did is upload the files to the osticket/ folder.

You don't have permission to access /osticket/setup/install.php on this server.

There is no php error log.

I use php version 5.6.30

Comments

  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    403 is a web browser error code that means that the server (software) does not have access to the page or resource that you were trying to reach. Sounds like a permissions error to me.  BTW the fact that you have a 403 error means that there is an error log some where.  I would check the webserver (software) logs.
    • PHP Error log: none
    • Mail Sending:none
    • Mail Fetching/Receiving: none
    • PHP version: 5.6.30
    • Operating System: Cloudlinux
    • Client or Staff side of the UI: N/A
    • the location - http://yourprice.uk.to/osticket
    • screen shots or mock ups showing what you are talking about: It says Error 403 Forbidden  /osticket/setup/install.php
  • Check the permissions of the folder ensuring Apache has access to it. Check your Apache config as well, you might have an old one that needs updating
  •  /osticket/setup/install.php is set to 644 and /osticket/setup/ is set to 755
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