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/scp/tickets.php?id=TICKETID&a=process&do=answeredThis options seems to be gone in v.1.10 :-( Our worklfow for delaying tickets (http://osticket.com/forum/discussion/89212/best-practice-for-delaying-tickets) does not work anymore.
<a class="no-pjax <?php
echo $ticket? 'ticket-action' : 'tickets-action'; ?>" href="<?php
$ticket ? ('tickets/'.$ticket->getId()) : 'tickets'); ?>"><i class="<?php
echo $actions[$status->getState()]['icon'] ?: 'icon-tag';
case 'answered':and adding to function setTicketStatus function the following
$state = 'answered';
if ($_POST['status_id'] == 'answered')It works so far but it is very ugly.