Signing out fails and errors

Comments

• NickTheITguy

  July 2017

  Hi sjswarts,

  
  

  Have you tried doing a clean install of OSTicket, and see if the problem persists in the new installation?

  
  

  Let me know.

  
  

  Best regards,
  Nick
• Grizly

  July 2017

  What do you have in /scp/logout.php line 30? my session_destroy() is simply that, with no callback. 

  
  

  Maybe you didn't upgrade fully?
• sjswarts

  July 2017

  G'day guys,

  
  

  I have checked the file integrity and I cannot see any differences between the v1.10, v1.10-develop and my installation. Weird.

  
  

  All that has changed is that I've implemented the fix for those error messages listed in my post previously. That is the only change to the original that I've done.
• Grizly

  July 2017

  Check your php.ini for session settings, something is weird.
  
• sjswarts

  August 2017

  Sorry for the delay.

  
  

  Here is my php.ini nothing I can find that shows something wrong. Is it possibly similar to this issue with Drupal and PHP v7.X - https://www.drupal.org/node/2638016

  
  

  ; cPanel-generated php ini directives, do not edit

  ; Manual editing of this file may result in unexpected behavior.

  ; To make changes to this file, use the cPanel MultiPHP INI Editor (Home >> Software >> MultiPHP INI Editor)

  ; For more information, read our documentation (https://go.cpanel.net/EA4ModifyINI)

  
  

  allow_url_fopen = On

  allow_url_include = Off

  display_errors = On

  enable_dl = On

  file_uploads = On

  max_execution_time = 90

  max_input_time = -1

  max_input_vars = 1000

  memory_limit = 256M

  always_populate_raw_post_data=-1

  upload_max_filesize = 50M

  zend_extension=opcache.so;

  opcache.memory_consumption=128

  opcache.interned_strings_buffer=8

  opcache.max_accelerated_files=4000

  opcache.revalidate_freq=60

  opcache.fast_shutdown=1

  opcache.enable_cli=1

  extension=geoip.so

  geoip.custom_directory=/home/USERNAME/public_html/statistics/misc

  extension=apcu.so

  auto_prepend_file = '/home/USERNAME/public_html/wordfence-waf.php'
• sjswarts

  August 2017

  G'day all,

  
  

  Just in case anyone else is suffering from this issue using PHP v7 checkout what the excellent dude over at Github did for me - https://github.com/osTicket/osTicket/pull/3928

  
  

  Replaced (on mine) 220 - 222 with the below. Really only 221 - 222 needs to change

  
  

      function destroy($id){
           SessionData::objects()->filter(['session_id' => $id])->delete();
          return true;
      }
• Grizly

  August 2017

  No worries mate, not sure how you found that Issue, must have been bugging you!

  
  

  Updated the patch to include that change, and added returns for Memcache as well. 

  
  

  https://github.com/osTicket/osTicket/pull/3928/files
• sjswarts

  August 2017

  Yep :)

  I kept checking back on the pull requests figuring someone would find it eventually.

  What would be neat would be if someone (like yourself) were to branch off osticket and implement all the pull requests. Some of them are really needed.

  
  

  Works for me mate.