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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Agent/User Deletion

If we were to delete an Agent or User account from OSTicket 1.10 does the system still retain the ticket information/stats?


  • For staff, no. It unassigns and removes from teams etc, but doesn't delete tickets.
    For users, if they have open tickets you can't delete them, I'm unsure if it deletes closed ones.. try it? Make a user, give them a ticket, try deleting the user.
  • Thanks Grizly
    I want to retain the ticket info for reporting but do not need the account.
    Your reply is appreciated.
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