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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Block "postmaster" responses into the ticket

Hi, before to update to 1.10 I created a filter when the system try to send an email to a fake email account, the "error" (daemon, postmaster, etc) is blocked and that error response from the server is not added as a comment into the ticket. Now after the upgrade the filter is not blocking those emails and all the content of the error email is added as a comment in the ticket. I update the filter but still not working.
the ticket looks like:

Carlos Aranda posted

Delivery has failed to these recipients or groups:

angeles (<>
The e-mail address you entered couldn't be found.

and so on.

do I need activate something different in another part of the system?
this is my filter looks like:

Server Information
osTicket Version v1.10 (901e5ea)
Up to date
Web Server Software Apache/2.4.12 (Win32) OpenSSL/1.0.1l PHP/5.6.8
MySQL Version 5.6.24
PHP Version 5.6.8



  • Ticket Filters on fire on ticket creation.  So... I'm not real sure how you could have had a Filter that ran on email send.
  • I mean, when the Email system Fetch the mailbox and read a "postmaster" mail, this one is added as a comment into the ticket, but, nevermind, i created a second filter with another parameters and apparently is blocking those "postmaster" mails.

    thank you.
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