osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Unnasign on Department Transfer
I was looking for a way to unnasign a ticket when we transfer it departments, but nothing seems to be in place in 1.10.
After researching this a bit, it looks like it was a feature in 1.9.7.
Is there a reason this is no longer in place?
In my mind this is extremely useful for how we use osTicket as we have many departments at our headoffice using it.
Almost all employees only belong to one department, so we always have to assign it to someone in that department (possibly the wrong person) and then transfer it to their department.
Any help is appreciated.