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Temporary Agent delegation
If an agent is on Vacation Mode, or otherwise unable to respond for a while for any reason, it would help to be able to temporarily delegate their role to another agent. The delegated agent would assume the same permissions, memberships, alerts, etc, for a specified period.
This would have to be an Admin-only decision (unlike the simple "I'm on vacation").
Probably needs an option to either replace or merge permissions etc, depending on whether Fred can cover both John and his own area, or Fred will be seconded to backfill John's team.