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Temporary Agent delegation

If an agent is on Vacation Mode, or otherwise unable to respond for a while for any reason, it would help to be able to temporarily delegate their role to another agent.  The delegated agent would assume the same permissions, memberships, alerts, etc, for a specified period.

This would have to be an Admin-only decision (unlike the simple "I'm on vacation").

Probably needs an option to either replace or merge permissions etc, depending on whether Fred can cover both John and his own area, or Fred will be seconded to backfill John's team.

Comments

  • While I do not think that this is necessary (since you can just add the person covering to the department / group that the vacation staff is covering) thank you for the suggestion. I will pass this along.
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