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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

What does the symbol next to the name in the From column mean?

I am trying to figure out the meaning of the many different icons that osTicket is using in the various lists. Is there a reference to this somewhere? I have searched this forum and elsewhere, but I cannot find any resource on this. So it seems, it's obvious to everyone but me :)

Specifically, I would like to know what the symbol in the image below means. Thank you for your feedback!
Beateimage

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