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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

osticket subject

Hey all.I use osticket to generate tickets and when this tickets are created it will send to my email.My problem is when I recieve a mail the Subject field is empty because of that its hard to find the things.So I just want to know is there a way to detect the subject and what do I need to do to solove this problem?I am using the os ticket v1.10 version.Hope you guys can help me.


  • This does not appear to be a Suggestion and Feedback.  Moving to Troubleshooting and Problems.

    Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    No osTicket version.
    No environment details.
    No osTicket: email setup details.
    No osTicket: Autoresponder or Alerts and Notices configuration.

    There is no way anyone here can assist you with out more information.
  • osTicket (v1.10)

    What do you mean by environment details?

  • Did you or another admin change the issue summary field to a choice?

    Under admin -> manage -> Forms -> Issue Summary

    It should be set to field type: Short Answer.

    Seen a few of these, it should only be changed to that if you don't want to use email Fetching.
  • Server environment details would be things like:
    web server software and version
    PHP version
    MySQL version
    OS and version

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