osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Inserting publicly accessible KB link into agent's reply
When an agent wants to insert link to a KB article they browse/search "Knowledgeable" for that article and the only way (that I see) to get link is to copy it from browser's address bar. So result it something like:
This link works for agent because he/she is logged in, but when a customer clicks on this link in their session they are redirected to login page.
If that article is public then agent would want to insert the following link into their response:
which will take customer directly to the article without login request
But how can agent get this link other than manually replacing "scp" part with "kb" each time they need to send it to customer?
For example I can think about searching for a publicly accessible link in the "Insert link" form
Another option is having "get public link" button/link/just string on the article's page