osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
URL Rewrite Problem after upgrading Synology-hosted osTicket Package
OVERVIEW:After upgrading a fully-functioning osTicket system to the latest recommended version (this is a package specifically compiled by osTicket.com for Synology Diskstation), the system is failing due to URL rewrite problems. Of course, Synology disavows supporting anything to do with the osTicket package (even though Synology publishes the package and even though I suspect this problem is caused by a failed interaction with the Synology system).
osTicket Version: v1.10 (901e5ea) - "Up to date"
Web Server Software: Apache/2.2.31 (Unix) mod_fastcgi/mod_fastcgi-SNAP-0910052141
MySQL Version: 10.0.30
PHP Version: 5.6.30
Previous system access was via: support.mydomain.com/osticket/upload
The system redirects to https (if it wasn't already included in the typed URL).
(NOTE: 192.168.24.201 is the host system's (a Synology Diskstation, in this case) DMZ IP)
Obviously, rewriting the URL to an internal IP address isn't the correct behavior and is the main cause of grief. I've searched high and low for a solution, but I don't know why or how osTicket is changing the URL in this way. Any hints would be greatly appreciated.