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Any way to prevent agents from Dept A to see canned responses and agents from of Dept B & viceversa?
We are trying to implement an OSTicket environment where multiple companies can join our platform and do their own support on the same server as us.
I successfully managed to redirect tickets sent to the email of Dept A and make it only visible for agents part of Dept A.
What I would like to implement (or preferably a find a setting for) is to make it impossible for agents in Dept A to see the names of agents in Dept B and the same thing for canned responses.
Is there any easy way to do this? Should I approach this scenario differently?