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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

osTicket v1.10 Thank you page not loading http 500 error instead.

I recently upgraded from osTicket 1.8.0.2 to 1.10 and now when you create a ticket it goes straight to HTTP 500 Error. Link at the top still says open.php but the ticket is still created with no auto-respond email. 
OS: CentOS 7
osTicket Versionv1.10 (901e5ea) —  Up to date
Web Server SoftwareApache/2.4.6 (CentOS) PHP/5.6.28
MySQL Version5.7.16
PHP Version5.6.28

No System error log.
When creating a ticket its happening on both client and staff sides.


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Comments

  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    No environment details
    No error logs
  • I now know the problem lies in my SQL data. I created a whole new helpdesk system and tested it before I added my database and it worked fine. As soon as I put my data back in the problem came back. Does anyone know any big differences between 1.8.0.2 and .1.10 that could be causing this? I have done no changes to the default programming, only has my data in it.
  • Not sure I fully understand your question but I did fix it. I replaced all my non important databases(ones containing basic info) with clean data from a fresh installed database and now my whole system is working.
    For the sake of helping others I am listing all the databases I replaced.
    ost__search
    ost_api_key
    ost_attachment
    ost_canned_response
    ost_content
    ost_draft
    ost_file
    ost_file_chunk
    ost_filter
    ost_filter_action
    ost_filter_rule
    ost_group
    ost_lock
    ost_note
    ost_organization
    ost_organization_cdata
    ost_plugin
    ost_queue
    ost_sequence
    ost_session
    ost_sla
    ost_syslog
    ost_task
    ost_task__cdata
    ost_ticket_priority
    ost_ticket_status
    ost_translation
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