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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Search field

We use osticket for our company. In forms we have a label named site name . I have added lots of sites . When someone want to select a site from that list it only searches by 1st letter. How do I set it to search by more letters . I have attached a scrrenshot here. imageI will be very grateful if you guys can help me with this.


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  • "When someone want to select a site from that list it only searches by 1st letter."

    You mean when someone clicks on the drop down, and wants to search in the drop down... they push a letter, and it only searches by jumping to that letter?  
  • Yes.Thats it. example when I want to find orient bar when i type orient it won't work. I have to press letter o untill I jump to the orient bar.
  • That is not a feature in osTicket at this time, and I am not aware of any plans to make it one.
  • Hello Lakmalv

    sounds like what:

    BTW ... if i delete a value in my dropdown list, the tickets with the "old" value (deleted!) have NO value for the dropdown!

    i have build a ajax solution for this issue ...

    1.) when i typ the letters in a field, a selection field show the me the relevant results from a table in my db and take this value for a other field to save :-)

    2.)if i deleted a value for the dropdown list table from my db table the old value still exists in my "old" tickets :-)

    Best Regards
  • on:

    osTicket Version v1.9.15 (70898b3) — Up to date
    Web Server Software Apache/2.4.10 (Debian)
    MySQL Version 5.5.55
    PHP Version 5.6.30-0+deb8u1
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