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Inline images from HTML emails are not being displayed in staff view
Running OS ticket 1.9.3 on
Apache/2.2.25 with PHP 5.4, database is MySQL 5.5.20
Emails are pulled via POP3 from an Exchange 2013 SP1 server, emails are created in MS Outlook 2013 SP1 and are in HTML format. All content of email is captured, but inline images are displayed in the staff view of the ticket like :
Attachments are configured in OSTicket to be saved to database - the filesystem plugin is NOT installed.
I've looked into the database at this specific ticket (although this happens all for tickets generated from email), the ticket ID is 643, and in the table ost_ticket_attachment is see a row with:
I then looked at the table ost_file: