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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

OS Ticket is not receiving emails or sending a responce unless Agent is signed in

Hi All

OS Ticket V10 running on Apache 2, Ubuntu 16.04 is not receiving emails or sending conformations emails unless we have a agent signed in.  Is there any way of changing this.  If Im signed in, tickets both ways work fine.  I just need OSticket to receive tickets when no one is signed in.  I hoping its just a simple setting I have not set up correctly.

Our email server runs IMAP for receiving and SMTP for sending.

Thanking you in advance.

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