osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Recommended server setup and configuration > osTicket doesn't run correct at many ISP
during the installation of osTicket for some clients on their own servers / hosting packages / managed services we remarked that two problems often come up:
- ajax help popups in scp are not working, cgi.fix_pathinfo = 0 or 1 doesn't solve the problem
- inline images are stored correctly in the database but not displayed in frontend and in scp
We did installations on hosting services of strato.de, 1und1.de, mittwald.de, telekom.de, hetzner.de and many smaller hosting providers. All server requirements are fulfilled and the installation is running without problems. We tried many configurations (PHP versions, extensions, plugins) and setups, had a closer look to error.logs, examined the pages while running, but couldn't solve the problems mentioned above in many cases.
Please could you provide us a sample server setup and configuration, that will help us run osTicket fully functional at any ISP?