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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Answered/Assigned Tickets are visible for all users


assigned and answered tickets have not been displayed for all users in version 1.9.15, which is ok.

For version 1.10 assigned and answered tickets are displayed for all users. These should actually only be displayed to the user who is also assigned to the ticket.

Is there a setting for this?




  • Do you mean: Admin Panel -> System -> Ticket -> Settings

    Exclude assigned tickets from open queue?
  • No...

    assigned and answered tickets are displayed for all users (and not only for the user, which the ticket is assigned) under "Answered Tickets".

    If a ticket assigned to me (Version 1.9.15) only I can see it.

  • edited August 2017
    Tickets are not assigned to users.  Tickets are assigned to Agents, and either Departments -or- a Team. Tickets only display for the user that opens them, unless you use organizations.
    Tickets only display for Agents who they are: assigned to directly and/or are assigned to a Department/Team that they belong to.

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