osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I am looking to create additional custom forms to place in various locations on our website. They would each be used for different functions. For example: one would be used to serve datasheets, another for technical papers, another for handling service requests.
Is there a way to create a shortcode to place in website sidebars? or, Is there a way to create a link to a specific custom form?
Please see comments on the 4 options found in the similar discussion:
- Use the osTicket UI (send people to the site and have them login to do that) not sufficient
- Use the create ticket api to make a custom form that uses the api. how do I create an API? can anyone share a walk-through or a resource to help?
- Use a 3rd party form maker -OR- create your own email form that sends an email to the ticket system with the information from the form. we want to be able to delegate who is responsible for handling follow-ups based on criteria provided in the form, is there a way to make it work this way?
- Create your own script that talks directly to the database and creates the ticket thinking this is sort of thing "if you have to ask, you can't do it"
Any help is greatly appreciated.