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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Cursor or text jump


My cursor or my text jumping to other lines when writing a post in a ticket with Firefox or Chrome...

How can I fix it ?

Thank you for your help.


  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

    Can you define "jumping" better?
    Name and Version of browsers tried you experience the issue in?
    osTicket version?
    laptop or desk top?

  • It's a known redactor issue, there's several forum posts and GitHub issues about it. Hopefully it's fixed in the next release. Maybe jump on GitHub and add your findings to an open issue, the more information the devs have to fix it the easier it is, therefore the more likely they are to fix it. However as it is a third party jQuery plugin, it's complicated.
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