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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Add List To Reply

I would like to do some basic time tracking to see how long I am working on tickets.

Is it possible to create a list with time breaks (15/30/45/60 etc) and add the list to the reply area  (a bit like Ticket Status drop down)? 

Comments

  • I would think that you would be better off using a text field (or two) and recording times in them.
    There is no way to do this in the UI currently.  

    Alternatively there is a feature request at github by a robintoy.
    That might meet your needs, but it would mean that you would have to alter the core source files. If you do this then the only one who can support your would be the author.
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