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[resolved] Allow agents to see closed tickets they were assigned to
I would like to allow agents to see tickets they were assigned to, when they are closed (no matter who closed them)
Right now I have agents configured the way that I checked: Limit ticket access to ONLY assigned tickets
and those agents then do not see closed tickets they were assigned to.
If I uncheck this, they see all the tickets in department and that is not what I want. There is only one department in my configuration, with teams inside it. Can this be done?
I saw this discussion which looks like it is the same issue:
and want to ask if this means that this option will be available in v1.11 or?