Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

reply api / ref-mid code question

Hi,

I'm trying to make automated reply tool that sends a reminder to the client if they haven't responded to a ticket for 7 days.
I have the list of tickets which haven't been updated for 7 days, but how do I generate the ref-mid code so the reply from the client is added to the ticket?

Or is there a way to reply to a ticket by API or adding an entry to the database?

edit: BTW, i'm using osticket 1.10

Comments

Sign In or Register to comment.