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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

reply api / ref-mid code question

edited August 2017 in Mods and Customizations

I'm trying to make automated reply tool that sends a reminder to the client if they haven't responded to a ticket for 7 days.
I have the list of tickets which haven't been updated for 7 days, but how do I generate the ref-mid code so the reply from the client is added to the ticket?

Or is there a way to reply to a ticket by API or adding an entry to the database?

edit: BTW, i'm using osticket 1.10


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