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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Not send email to Department manager

Hi,
i've 1.10 RC2 installed
I've a problem..
system do not send mail to Department Manger.
In settings>ticket>Alerts and communications>Notice of new message i've flag all options.
I've a operator that is  Department Manger and he Assigns tickets to others operators.
I would like all the answers to the open tickets come to him too

thank you so much

Comments

  • Why RC2?

    That could escalate into quite a lot of email..
    Might be easier to bcc from the mail server, or get the manager to read the tickets online?
    Sometimes they are resistant to change, but if you demonstrate the benefits they might be on board?
  • rc2 beacuse i've an external theme.
    Ok.. I will try to check on the mail server
    thank for suggestion


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