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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] Export only put top two records osTicket v1.1.0

Hi guys
In this post LordGraves said that this matter was resolved in his caseI followed the steps he did and I changed not only the ticket detail form, but also other forms too
    Managed to narrow it down to changing the custom field in the ticket details form from "choices" to "custom list"
In spite of this I have not been able to correct the problem. Someone can give me other suggestionsBelow are my environment configuration
Thank you

Server Information
osTicket Version v1.10 (901e5ea) — Up to date
Web Server Software Apache/2.4.2 (Win32) OpenSSL/1.0.1c PHP/5.4.4
MySQL Version 5.7.16
PHP Version 5.4.4
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
APCu Improves overall performance
Zend Opcache Improves overall performance
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone Europe/Berlin
Database Information and Usage
Schema ticketdb (localhost)
Schema Signature 98ad7d550c26ac44340350912296e673
Space Used 3047.93 MiB
Space for Attachments 2767.33 MiB
Timezone SA Western Standard Time (Interpreted as America/Santo_Domingo)

Installed Language Packs

English (United States) —
en_US — include/i18n/en_US
español (España) (Spanish (Spain)) —


  • "PHP Version 5.4.4"

    First thing that you should do is upgrade to PHP 5.6.

    Then you should go take a look at this:
  • Thank you ntozier

    Sorry for the delay in my response
    I will upgrade my environment and I will post any comments here


    Williams Pacheco
  • Dear ntozier

    I updated php to 5.6.31 and changed the 4th parameter of the function as indicated in the example. With these changes the application is exporting all the records as it should be
    Thank you very much for your help

  • Very welcome. :)
This discussion has been closed.