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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Setup email to link with osTicket

Hi, I will like to link my customer email to this osTicket. Means my customer just need to send email, and i shall able to receive the tickets from this system. Can anyone please guide me how to setup this function? Thank you


  • I not able to setup sending Email via SMTP, means i not able to setup email authenticate
    Can anyone assist? 
  • If your server can send email, then you don't need to set it up. Then you just need the IMAP settings to fetch inbound email.

    Maybe if you shared how it's configured now and something about the server and your email arrangements we might be able to help.
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