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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Default From Name system default

Does anyone know where I can change the System Default for Default From Name (From name to use when replying to a thread)

The per agent setting is in Profile > Preferences, and I've looked all over for the system wide setting.



  • Settings -> Agents has a name format, don't know if that changes the default though.
    You're right, can't seem to find a setting either.
    I mean anywhere in the code:"from+name"&type=Code&utf8=✓

    It sort of implies (based on the hint) that it should be in the department settings. So a checkbox for the department "Use department name as default from name" or similar would solve it, maybe make an issue on GitHub mate, someone might like an easy job for once. :-)
  • Thanks Grizly, done.

    First time submitting anything to GitHub, hope I didn't miss anything.
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