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embedded youtube video gets stripped out when you post reply
When you are in the POST REPLY ticket window and you cut and paste a youtube video URL, such as https://www.youtube.com/watch?v=samplevideo
, into the Response section, a preview thumbnail of the video shows up and everything looks great. However, when you click Post Reply, video is stripped out and the customer only receives the text you entered into the ticket.
Is this a known issue?
Is there any work around other than using the Insert Link feature and just adding a text link to the youtube URL?