osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
add reply message to the existing ticket only by checking ticket number in subject
Hello, I have problem, Im using osticket om ny side and different ticket system on other side.
Problem is when Im creating ticket, my message is going to the other ticket system, that ticket system generate new message instead of reply with different message-id. And mine osticket creates new ticket instead of adding this message to the existing ticket.
I need to check only ticket number in subject-id without message-id and references.
Could someone help me?
I think the main function in class.thread.php file