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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

heading on the date field for "open Tickets" view... should it be "last response"

the heading reads "date created" in this view however this is actually showing the date/time of the last response on the ticket.. should this read "last updated" or "last response" instead?

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    I don't know what version of osTicket you are running or anything else about your environment because you didn't include any of that information, however in my 1.10 installation, my date column shows Last Updated.

    But that column changes depending on what your sort option is. If I select a sort of Ticket Number it switches to Date Created, If i sort by Priority + Due Date it switches to Due Date.


  • Ok, so this might be an issue then.  I didn't know much about the sorting so I played with it and now understand better what it's doing... however.... if you are sorting by ticket number, the heading (as you mentioned) shows "Date Created" but it is in fact showing the date of the most recent update to the ticket - not the create date of the ticket.

    see attachments.. ticket 935402 was created at 10:19 am and last updated at 10:44 am, but when viewing by ticket number the heading shows date created but displays 10:44 for that ticket.



    About this osTicket Installation



















































































    Server Information
    osTicket Version v1.10 (901e5ea)
    Up to date
    Web Server Software Apache/2.2.15 (Red Hat)
    MySQL Version 5.5.56
    PHP Version 5.4.45
    PHP Extensions
    gdlib Used for image manipulation and PDF printing
    imap Used for email fetching
    xml XML API
    xml-dom Used for HTML email processing
    json Improves performance creating and processing JSON
    mbstring Highly recommended for non western european language content
    phar Highly recommended for plugins and language packs
    intl Highly recommended for non western european language content
    fileinfo Used to detect file types for uploads
    APCu Improves overall performance
    Zend Opcache Improves overall performance
    PHP Settings
    cgi.fix_pathinfo
    "1" is recommended if AJAX is not working
    date.timezone
    America/Chicago
    Database Information and Usage
    Schema osticket (localhost)
    Schema Signature 98ad7d550c26ac44340350912296e673
    Space Used 5.05 MiB
    Space for Attachments 2.08 MiB
    Timezone CDT (Interpreted as America/Chicago)

    Installed Language Packs

    English (United States)

    en_US — include/i18n/en_US


    Screen Shot 2017-09-05 at 10.51.10 AM.jpg
    548 x 140 - 25K
    Screen Shot 2017-09-05 at 10.51.37 AM.jpg
    363 x 211 - 19K
  • trying attachments again...
    Screen Shot 2017-09-05 at 10.51.10 AM.jpg
    548 x 140 - 25K
    Screen Shot 2017-09-05 at 10.51.37 AM.jpg
    363 x 211 - 19K
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