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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

500 server error...can't login to Admin Panel

1. During installation we kept getting 

500 - Internal server error.

There is a problem with the resource you are looking for, and it cannot be
displayed.


2. Can't login to Admin Panel
Although this error persisted osTicket appeared to install eventually (after about 5 attempts), but I get Access Denied when I try to login to the Admin Panel: http://support.visionspring.org/scp/login.php

I KNOW the user name and password are correct because our practice at VisionSpring is to pre-record the username and password in a database and copy and paste from the database to the install program, to guarantee correct entry. 

Comments

  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    1. Please consult your [unknown] webserver error log for what the actual 500 error is.

    2. I imagine that cutting and pasting a md5 + salt encrypted password from the database into the password field would never work.  Try typing the actual password.
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