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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Cannot submit/open a new ticket

eric_chaneric_chan
in Troubleshooting and Problems
When I want to create new ticket and submit "Open", the screen will display white page (Please find the attached 01.png file for your reference).

Comments

  • eric_chaneric_chan
    image
    01.png
    858 x 340 - 7K
  • ntozierntozier
    Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    A white page indicates a PHP error.  Please check your logs.

    I cannot tell from your image what it is... If you are getting a white bar then you likely have an AJAX issue.

    No one here can assist you with out more information.  Please see link above.
  • eric_chaneric_chan
    the error message is shown as below: 
    image
  • eric_chaneric_chan
    attached.
    log01.png
    1047 x 247 - 174K
  • eric_chaneric_chan
    Before the issue, I just added a new help topic and create a new ticket form. 

  • ntozierntozier
    And the rest of the information?
  • eric_chaneric_chan
    edited September 2017
    Have tried to delete the new ticket form / all custom ticket form, but the issue is as same. 
    I can provide the related log to checking,  please let me know which log file is need?
  • ntozierntozier
    Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.
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