Cannot submit/open a new ticket

Comments

• eric_chan

  September 6

  

  

  

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• ntozier

  September 6

  Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.
  

  
  

  A white page indicates a PHP error.  Please check your logs.

  
  

  I cannot tell from your image what it is... If you are getting a white bar then you likely have an AJAX issue.
  
  No one here can assist you with out more information.  Please see link above.
• eric_chan

  September 7

  the error message is shown as below: 

  
  
• eric_chan

  September 7

  attached.

  

  

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  1047 x 247 - 174K
• eric_chan

  September 7

  Before the issue, I just added a new help topic and create a new ticket form. 

  
  
• ntozier

  September 7

  And the rest of the information?
• eric_chan

  September 8 edited September 8

  Have tried to delete the new ticket form / all custom ticket form, but the issue is as same. 

  I can provide the related log to checking,  please let me know which log file is need?
• ntozier

  September 8

  Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.