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Hi,
it worked but stopped few weeks ago: e-mail notifications on new activities in tickets.
Agents receive e-mail notification on new tickets - works like charm.
Agents receive e-mail notification on internal messages.
Agents don't receive e-mail when customer replies to an existing ticket.
In settings - tickets - notifications everything is activated in this section.
Any ideas?
Many thanks and KR
Matthias
Comments
— Aktuell
e-mails are sent through a smarthost...
THANKS!
@ntozier
unfortunately, same result :/
@Grizly
could you please tell me where i can find the email logs?
what's backlog?
thx
But what I meant by backlog was perhaps your email server wasn't able to send them, so it might be queuing them.
attached a screenshot, is that what you meant with the checkboxes? I think they are all set correctly...
thx
there are users with the same name but different e-mail adresses. this is caused by test-mails sent from my private mail-account etc.
@ntozier
sure there is a notification on updated tickets (it even worked in the past). if not you would have to control everytime in the ticket system if maybe one ticket has been updated by customer or not...that's not practicable ;)
And based on the quote from your reply I'm not sure whats not working for you.
sorry...to make it clear...i need information if a ticket is updated. same in this ticket here...if you write anything, I'll get an email notification that someone responded.
I get a notification if a new ticket is created, then I answer the ticket and if the customer answers again I don't get a notification.
@mfelber
ok so then that's not causing the problem :/
thanks for your reply...I checked the settings and they are all ok! It's really weird that just those notifications aren't working. Would it be possible, that the form template for those notifications is corrupt?
I tried to use the default templates but without success :/
any other ideas?
i changed agents e-mail adress to another one on a different mailserver - same problem. i think this isn't a spam filter issue.
modified osticket - not really. just did some individual settings through web interface (i think what everybody does).
no mailer error entries...