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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Real time updates

Without needing to reload the webpage, socket.io is a real-time engine that pushes updates to the client's web browser via javascript and nodejs.

Use cases could include a real-time chat interface, real-time ticket updates, and ??

I am currently tossing around a few ideas, but thought I would ask the community.

Anyone have any suggestions on how this kind of engine could benefit osticket? Looking for ideas.

Let me know!

Comments

  • I actually have an idea. Real time ticket updates.. viewing tickets, replying to tickets, etc.. so you can watch each other work in real time.
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