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repercussions in adding column in table
I want agents to add their time spent on a ticket. I have looked through previous threads on how to alter the code but I'm thinking about going a different route. I'm really hesitant in altering the existing code with fear that I may inadvertently cause problems with other pages.
I think I will add a new column in os_ticket table (looks like the best one thus far) and then I will create new views or php webpages. The webpages will then display ticket number, agent and this new time field.
What do you guys think?