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set value of custom form field on ticket create (plugin)
osTicket Version v1.10 (901e5ea) — Up to date
Web Server Software Apache/2.4.6 (CentOS) OpenSSL/1.0.1e-fips PHP/5.6.31
MySQL Version 5.5.52
PHP Version 5.6.31
I am trying to create a plugin which submits new ticket details to another API and get an Id in return. I have a custom field in the ticket details form where I would like to store this Id.
So far I got everything working except I am unable to set the value of the custom field. It seems that I have to do this somehow via forms and DynamicFormField but I couldn't find an example and getting nowhere with just trial and error.
I am using the Signal "ticket.created".
thanks in advance