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Duplicate tickets per mail are getting created
I am facing a strange problem in my prod environment where multiple tickets per mail are getting created. It is not always reproducible, but is happening at least 10% of the times. Here are some of the scenarios of my setup:
- Multiple email accounts have been setup (each fetching at 2 min interval)
- Cron setup at 2 min interval
- High traffic - almost 5000 new threads get created per day
- Each email address is part of the group which receives that mail.
The problem is not at the time of replying, but at the time of new ticket creation. Can someone help out on how to handle the situation?
As for the deployment details:
- Linux (Ubuntu v16)