osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Recently we have had a few tickets where our the replies from our end-users are getting nested in to a single entry on the staff panel. This behaviour is apparently random and prevents further ticket updates from occurring (please see the attached screenshot).
We are fetching emails via POP3. Our environment is as follows:
|osTicket Version||v1.10 (901e5ea)|
|Web Server Software|
The page in question is:
The only log entry at that point is as follows:
2017-09-18 12:28:38 W3SVC16 SERVERNAME XX.XXX.XXX.XXX GET /scp/tickets.php status=open&_pjax=%23pjax-container 443 - XX.XXX.XXX.XX HTTP/1.1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64;+rv:55.0)+Gecko/20100101+Firefox/55.0 _ga=GA1.3.1405099129.1464689264;+PHPSESSID=do3i4e78q7br90krfa0pu6u256;+OSTSESSID=u194bp8tsf9vn726vkp4qjmum7 https://example.com/scp/tickets.php?status=open
example.com 200 0 0 6309 647 546
Has anyone ever come across this?