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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] Can't edit a lot of information

I am trying to edit User and Organization information, I can confirm I have all of the admin settings inside osTickets as the one who set it up. And I can confirm I have sudo access to the machine hosting it. I am new to osTickets so any help would be great. I have attached a few screenshots of what i'm talking about.


  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    No idea what you are talking about.
  • I apologize I thought I attached the images to my original post. I will attach them in subsequent posts .
    This image is when I try to create a New Organization, the form fields can not be filled. 

    add new org.JPG
    799 x 285 - 35K
  • Same thing when I try to create a new user.image
    New user.JPG
    939 x 357 - 50K
  • Go to Admin panel -> Manage -> Forms.  
    Click through each Built in form and do the following:

    for each field click on the config button.
    click on the settings tab.
    ensure that the proper permissions are set.
  • Here is my system information.

    1010 x 829 - 135K
  • image
    1010 x 829 - 135K
  • Did you follow the steps I laid out?
  • Missed your comment while upload images trying now, thank you!
  • This worked perfectly and makes absolute sense. I had a feeling it was something simple I was missing, thank you so much.
  • So did that fix your issue?
  • Great!  I'll mark this as resolved and close it.  

    If you have another issue please dont hesitate to start a new thread.
This discussion has been closed.