osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
what is considered Ticket Update?
what is considered Ticket Update in way to have that ticket first (or last) on the list when sorted? I see that posting internal note or changing ticket status is not.
Even when I edit ticket (by adding internal note or changing ticket information) does not change anything. I see those actions within ticket and it even says that it is updated. For example:
"Updated by Ida K
09/12/17 15:48:23 — Client name set to New client name"
or when looking to a posted note (in Edit) in Ticket - after my name, date and time of note - there is "Ticket Updated" text.