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Multiple tickets creatated for single subject or topic
I am currently facing issue with for a single subject or topic i am getting multiple ticktes . This is happening if someone replied to that email. In my tickteing system its creating muliple times with different ticketd ids.
osTicket Version v1.10.1 (9ae093d) — Up to date
Web Server Software Apache/2.4.6 (CentOS) PHP/5.4.16
MySQL Version 5.5.56
PHP Version 5.4.16
I have configured my server in CentOS 7 .
Please find the attachemnt to get clear about my issue.