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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Issue searching by number

When users of the ticketing system try to use the search feature to search by ticket number one of two things happen, they will either get no results returned or they will get every ticket returned.  When they try to search by subject all tickets are returned regardless of whether the subject contains the searched word or not.

This only effects users of the system and not the agents.  The agents search feature works fine.

We are using version 1.10, the latest stable release.

Our ticket numbering uses the following format DEF/#####

Is this a problem others have encountered and if so how hard is it to rectify?

Thanks in advance, any help would be greatly appreciated.


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