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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

limit number of open tickets for certain users

idaida
edited October 26 in Mods and Customizations
Hello,

I am using Osticket v1.10 and am in need to have number of open tickets limitation per specific users. For 20 specified users I would like to have limitation of 1 open ticket per user. For other users, there is no limitation. 

There is this option which is global setting for all users. Has anyone done this? I suppose it should be manually programmed...

Regards,
Ida 

Comments

  • I haven't, and I am not aware of anyone else that has.  You would have to alter the core files for that to happen.
  • Ok, thank you.
  • Very welcome.  Hopefully someone else will be able to point you in the right direction.
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