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Hi, I know that developing any complex and universal system is not such easy but let me ask about some progress in issues which I found.
I'd like to use osTicket but everytime when I started with initial setup I found some
issues and some of them are crucial for me. So I'm creating issues on github and returning after several months finding there is NO progress at all. And even no "ETA".
Is this just me or anyone else is having the same feeling from this progress?
Comments
https://github.com/osTicket/osTicket/issues/3537
I cannot confirm this behavior and never have heard anyone else say this is a thing. Also the dev who looked at it couldn't confirm it either and he answered you hours after you posted.
https://github.com/osTicket/osTicket/issues/3207
I cannot replicate this issue, and no one else has reported it.
I think it will be better to comment there (github) but ok ...
#4030 - but this thread was about old issues, this one if from the same day ... anyway I'm glad that you mentioned this issue because it is nice example how nobody cares. This issue has been reported in July here and folks found the bug (thanks @Micke1101 for that link). But nobody created the issue on github and bug is still present in the stable a latest release of the product. I think this is waste of people's time when some (like me) have to run into this KNOWN bug (in December), report it, convince others that it is true, found the bug (I'm just stupid user of OST without knowledge of the source code ... so it is a huge waste of time for me because it consumes apr. 20x more time) and then wait maybe months maybe more for release with bugfixes.
#3207 ... I've made a GIF for you and even found some time a tried to dig into the source code ... I found some reference/clue ... maybe it helps
cheers