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Hey guys,
What are the files I need to modify if I want to add a new "source" to the ticket?
Right now, it has Source: Phone/Email/Other. I'd like to add "Fax" to it. Any clue? :)
Love to hear your suggestions!
Thanks all!
Comments
any clue? is there anything else I need to modify?
circa line 1456ish
should look like:
change it to
Ok there is more to do... the database table structure itself needs to be changed. You will need to run a mysql cli or gui and execute the following command:
You should probably make sure that they are in the same order every where (which I didn't do but you should).
in have not the "newticket.inc.php" i changed it at the "tickets.inc.php"
i add the value in the database "ost_tickets".
osticket say " * Invalid source given - Monitoring"
has anyone a idea?
What version are you running?