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[resolved] From field in auto created tickets from cron fetch - how to configure
I have osticket fetching emails from an email queue and auto creating tickets from them - all good. Some of them have the senders name in the 'From' field, whilst others just have a generic name of our organisation in them. I've been mucking around with the configuration and I don't know if I've changed a setting, or if the system is just auto creating this according to something that is in the email.
Can anyone shed some light on this? It would be good to have the senders name in the 'From' field in the newly created ticket.