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Use a ticket email filter to set owner of ticket from subject line
I have a remote monitoring system that monitors many servers and workstations for each of my ~30 managed IT services clients.
This system emails me when there's a problem.
In the subject line of the email, the organization to which the particular server or workstation belongs is named.
I would like to create a ticket filter that can assign the ticket to the proper user based on the organization name it finds in the subject line.
I don't see a way to do this with ticket filters.